Rainstorm Car Wash

Jessica 3 months ago

The car wash itself is fine. I dislike the practice of their employees grabbing the credit card from your hand and both tapping, then inserting it into the machine. Why are they doing both of these actions? It feels inappropriate. Also, if the pay machines are meant to be self-service, what’s the purpose of this behavior in general? Maybe it’s fine, but the way it’s done feels sketch.

Temirlan T 4 months ago

Paid $14 for a car wash after a long road trip and walked away disappointed. The wash just doesn’t have the power to tackle real road grime — bugs and mosquitoes stuck to the front bumper came out exactly the same as they went in. To be fair, I don’t think paying more at a fancier place would’ve made much difference, since it’s basically the same tunnel concept either way. If your car just got a little dusty from rain, this’ll do the job. But after a serious long-haul drive? Don’t expect miracles. The vacuum pressure was actually great though — that part delivered. Just wish the wash itself did too.

Manuel Badillo 4 months ago

Quality of the wash has gone down A LOT. Car wash seems “patchy” all around the vehicle. Spots on 2 doors were untouched, back hatch middle still dirty. On the plus side the vacuums are pretty good

Emre Senberber 4 months ago

I cancelled my car wash membership approximately 10 days prior to its renewal date. The employee confirmed that my membership had been cancelled; however, I was charged the monthly fee once again. Despite contacting them by phone about the situation some 5 or 6 times, I was told that my membership had, in fact, not been cancelled. They claimed that I was required to provide 7 days' notice for cancellation. I pointed out that I *had* given notice 10 days in advance. I further noted that they had successfully cancelled the membership for one of my two vehicles—and invited them to check the dates to verify this—but they were unable to provide a response. They simply stated, "We have taken note of this and will forward it to our manager." I received absolutely no follow-up. When I called again—perhaps for the tenth time—they told me, "Our manager is only on-site during the morning hours, and we do not answer the phones at that time. You need to come here in person during those hours and explain your issue directly to him." Whenever I requested a refund, they gave me the same runaround: "You must come here during the hours when our manager is present and request the refund from him dire

Anisa Skroch 6 months ago

GO SOMEWHERE ELSE - I am beyond disappointed with the lack of integrity at Rainstorm. Their blower system ripped the spare tire cover off my 2005 RAV4, causing $200 in damage. Rather than taking responsibility for their equipment, the Manager, Daniel, utilized a blatant "circular logic" tactic to avoid a payout. He claimed that because the cover blew off, there must have been pre-existing damage—despite the car being in perfect condition prior to entry. Essentially, their policy is: "If our car wash breaks it, it was already broken." Daniel was dismissive and fundamentally dishonest. If you value your vehicle and expect a business to stand behind their service, go elsewhere.